Contact

How Can We Help?

Whether you need help choosing the right e-bike, kayak, or power station, the REDFIR Outdoors team is ready to assist.

We reply within 1 business day (Monday to Friday, 9:00 AM to 5:00 PM PT).

Reach Us

Choose Your Preferred Channel

Email

support@redfiroutdoors.com

Replies within 1 business day

Phone

(541) 761-5919

Monday to Friday, 9:00 AM to 5:00 PM PT

Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.

What is your return policy?

We offer 30-Day Returns on eligible items. Please visit our Return Policy page for full details on how to start a return and what qualifies.

Can I exchange an item for a different model?

Yes, exchanges are available within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.

How do I choose the right electric bike or kayak?

Consider the terrain you plan to ride, the type of water you will paddle, and the distances you want to cover. Send us a message with your intended use and we will help match you to the right gear.

Are portable power stations and solar panels compatible with each other?

Many of our portable solar panels are designed to pair with our power stations for off-grid charging. Check each product page for compatibility details, or contact us and we will confirm the right pairing for your setup.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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